Frequently Asked Questions

If you are unable to view the caller’s number, please follow these steps:

• No caller ID displayed: Make sure your line has caller ID with your landline operator or internet service provider.
• Number masked by caller: It is possible that the caller has chosen to mask their number. In this case, the number will not be displayed.

If you are unable to use your telephone answering machine, please follow the steps below:

• Deactivate voicemail: If you wish to use your phone’s built-in answering machine, please deactivate the voicemail service provided by your telephone operator.
• Adjust the Number of Rings: Reduce the number of rings before the answering machine activates, so that your phone’s built-in answering machine goes off before your operator’s voicemail.
• Changing the Answering Machine Mode: If your phone is currently in simple answering machine mode, configure the answering machine-recorder mode to ensure that messages are recorded. Precise instructions for this operation can be found in your phone’s user manual.
• Answering Machine Memory Management: If your memory is full, free up space by deleting messages you no longer need to keep.

If you use call filtering, you can hear the caller leaving a message. You can pick up the handset to speak to the caller before they hang up.
You can deactivate call filtering to stop hearing messages being recorded.
To activate or deactivate call filtering, please access the Answer settings. </on your handset.