Frequently Asked Questions

If you are unable to see the caller’s number when receiving a call, please follow these steps:

• Caller ID not displayed: Ensure that your line has caller ID service from your landline provider or internet service provider.
• Caller hiding their number: It is possible that the caller has chosen to block their number. In this case, the number will not be displayed.

If you are unable to use the voicemail on your phone, please follow these steps:

• Disable Voicemail: If you want to use the built-in voicemail on your phone, please disable the voicemail service provided by your phone carrier.
• Adjust the Number of Rings: Reduce the number of rings before the voicemail activates, so that your phone’s built-in voicemail kicks in before your carrier’s voicemail.
• Change Voicemail Mode: If your phone is currently in basic voicemail mode, switch to recording voicemail mode to ensure messages are recorded. The specific instructions for this operation can be found in your phone’s user manual.
• Manage Voicemail Memory: If the memory is full, free up space by deleting messages you no longer need to keep.

The call filtering feature allows you to hear the caller leaving a message. You can pick up the handset to speak with them before they hang up.

You can disable filtering if you no longer want to hear messages being recorded.

To activate or deactivate call filtering, please access the REGLAGE REP menu on your handset.